Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Your computer has not yet associated ". This working but i have to change it each time. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Search Community member.
Click the Security tab, then select the Trusted Sites zone. Select the Internet zone. Make sure that JavaScript is enabled. Internet Explorer. Open Internet Explorer. Click the Custom level button. Scroll down to the Scripting section. Mozilla Firefox. Google Chrome. Open Chrome, and choose Settings from the Options menu. Scroll to the bottom of the page, and click Show advanced settings. Under Privacy , click Content settings.
Getting a specific error? The following documents can help you resolve some common problems during and after installation: Error or error when installing Acrobat or Reader Resolve the issues when uninstalling Adobe Reader 8. Still need help? Sign in to your account. Sign in. For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release.
Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www. Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.
Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message.
Legal Notices Online Privacy Policy. Troubleshoot download problems Search. Click the Advanced button in the Print dialog box to find this option. In Windows 7, the Advanced button is at the bottom of the dialog box. Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it.
Copy the file directly to your hard drive, rather than a thumb portable or network drive. Include only letters and numbers in the filename. Try printing the new copy of the PDF. Open the file in the original program such as a word processing or a page layout program. Then click Analyze and fix.
Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache. It is important to update your version of Reader or Acrobat.
For example, see if this sample form displays in your browser. If Acrobat or Reader can open the sample form, then the other PDF could be damaged or the web server could be having problems. If possible, contact the individual or company who manages the website. Determine if your web browser can open a PDF from your local hard drive rather than from the web.
For this test, you need a PDF saved on your computer. If the PDF opens, the website you were viewing could have a problem. Contact the individual or company who manages the website. Certain conditions on your computer, such as security settings or browser cookies, can prevent you from viewing a PDF. Often, the fastest solution is to try to open the page using a different browser. Try any of the following browsers that you have not already tried:.
For a list of compatible browsers for Reader and Acrobat, see Compatible web browsers. Some websites display better in the Compatibility View of Internet Explorer. The Compatibility View displays a page as if it were in an earlier version of the browser. For instructions on how to switch to this view, see Fix site display problems with Compatibility View. Restart your computer, then open the web page again. Restarting clears the computer memory and memory cache. Simply restarting your computer frequently resolves display issues.
Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page. Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences. Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data.
Internet Explorer 8 through 11 : Viewing and deleting your browser history.
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