Legal Notices Online Privacy Policy. Troubleshoot Adobe Application Manager download and installation issues Search. Adobe Creative Cloud User Guide. Select an article: Select an article:. Applies to: Adobe Creative Cloud. Fix issues that arise when using Adobe Application Manager to download and install Creative Cloud apps. About Adobe Application Manager. Sign in with your Adobe ID. Review your plan details under My Plans. Follow the onscreen instructions. AAM freezes while initializing or downloading.
Products freeze while downloading from AAM. If the download or install process actually freezes, try these solutions in order. Adobe Creative Cloud User Guide. Select an article: Select an article:. Are you unable to download Adobe apps due to Internet connection issues such as no connectivity, limited connection, or not being able to access network drives?
Learn how to fix such issues. Check your Internet connection. Configure your software firewall. The most common error associated with this issue is error Temporarily disable the antivirus software. See your antivirus documentation for information on temporarily disabling virus check. Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value.
Then, check the permissions on the specified directory and its parent directory. If the error occurred on Windows 10, disable Controlled folder access in Windows Security. Error code C indicates that the installer fails to create a shortcut as defined in the installer configuration. In case the error occurred on Windows 10, disable Controlled folder access in Windows Security. Error code indicates that you do not have the rights to create the registry key.
Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps. Error code C indicates that you do not have the rights to create the registry key. Error code indicates that you might be trying to install your app with an outdated or damaged installer file.
This doesn't let the app to install as designed, giving you the error. Download your app again from the Adobe website and try installing it again. Error code indicates that you are trying to install the app on a network drive. Select another install location in your device preferences, and install the app again.
Error C indicates that you are trying to install the app on a network drive. Error code indicates that the selected installation path is too long for the installer to read. This interferes with the installation process. Error code C indicates that the selected installation path is too long for the installer to read. Error code indicates that installation can't be completed because the installation path contains an invalid character.
Select another install location in the preferences, and try to install the app again. Error code C indicates that installation can't be completed because the installation path contains an invalid character. Select another install location in the preferences, and then reinstall the app. Error code indicates that the installation language needs to be updated or modified. For more information, see Change the language settings of your Creative Cloud apps.
Error code C indicates that the installation language needs to be updated or modified. Error code indicates that the created package does not contain the package to be installed. Error code C indicates that the created package does not contain the package to be installed. If this doesn't fix the issue, follow the instructions in Fix error when installing Creative Cloud apps. Error code indicates that a necessary file is locked by another process.
Error code C indicates that a necessary file is locked by another process. Error code indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again.
Error code C indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. In the error details, look for information on the amount of free disk space required to install your app.
Take a look at the example below. Free up the required space in the installation location, and try updating the app again. For information on how to free up space on macOS, see How to free up storage space on your Mac.
For information on how to free up space on Windows, see Free up drive space in Windows Look for information on the amount of free disk space required to install your app. Error code indicates that your device does not meet the minimum system requirements for installing the application. See System requirements Creative Cloud.
Error code C indicates that your device does not meet the minimum system requirements for installing the application. For more information, see Error code while installing Creative Cloud apps Windows. Error code indicates that a newer version of the application is already installed. Error code C indicates that a newer version of the application is already installed.
Error code indicates that you are trying to install a bit version of the application on a bit device. Error code C indicates that you are trying to install a bit version of the application on a bit device. Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code indicates that your device does not meet the minimum system requirements.
Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements. Getting error code with the message "There is a problem with the download process"?
Error code indicates an installation or update failure that happens when your device is not able to connect to the server. Verify that you are connected to the Internet: You require an Internet connection to download and update apps.
Verify that you are connected to the Internet and select Retry. Try a different network: Try to use a different Internet connection, if available. Error code P indicates an installation or update failure that happens when your device is not able to connect to the server. Getting error code with the message "Creative Cloud update failed"?
Error code indicates that there was an issue with the downloaded file. This error can also occur due to network issues. Try to use a different Internet connection : If you have more than one Internet connection, try to use the other one. Error code P indicates that there was an issue with the downloaded file.
Once done, try to install your app again. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app. Try a different network: If you have more than one Internet connection, try to use the other one. Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.
Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available. Error code indicates that the responses from the server were not received by your device. For more details, see How to fix common connectivity issues. Error code P indicates that the responses from the server were not received by your device. Free up some space in your boot drive, and select Retry. Error code P indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.
Error code indicates that you do not have permission to download the file on your system. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified. If you don't have the permissions, fix them and select Retry. Error code P indicates that you do not have permission to download the file on your system. Error code indicates that a file required for installation is missing in the server or that the server URL is incorrect.
Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again.
Error code P indicates that a file required for installation is missing in the server or that the server URL is incorrect. If this doesn't fix the issue, restart your device and try to install the app again. If the issue persists, try the steps given in Resolve installation failure Creative Cloud desktop app. Error code indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.
If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine if required.
Type in netplwiz , and press Enter. In the pop-up window, select your account, and then select Properties. Go to the Group Membership tab, and select Administrator. Select Apply , and then select OK. Type in a current Administrator's user name and password in the spaces provided. Select the Allow user to administer this computer option.
Download the latest version of the Creative Cloud desktop app and try again. Select Retry to download and install or update the app again. Download the latest version of the installer using direct download links and try again. Error code indicates that something went wrong while installing or updating your Creative Cloud app.
See Error: api-ms-win-crt-runtime-l Error code indicates that your app could not be installed as it is not available natively for ARM devices. Check the system requirements of your app and try installing it again on a compatible device. Error code indicates that the package couldn't be installed because the Windows Firewall service is not running. Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running.
Error code indicates that the app package to be installed is trying to access a file that is in use by a different application. Close app s reported in the error log.
See Error while installing Creative Cloud apps on Windows. Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application. Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed. Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.
Set up Roaming User Profiles to deploy this package for users on your network. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile.
Log out and log in again, then try the operation again. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.
Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again. Error code C indicates that the app does not have the necessary permissions. Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.
Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.
The volume is the location in your system where the installed file gets stored by default. See Fix error while installing Creative Cloud apps Windows. Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. Error indicates that the package repository is corrupted. First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted.
Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error while installing Creative Cloud apps Windows. Error C indicates that the package repository is corrupted.
Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily. Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format.
If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again. How can I change where the installed files are saved? Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
Error code indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install.
If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged. You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer.
You can check for available app updates in the Creative Cloud desktop app. Depending on your version of the Creative Cloud desktop app, do one of the following:. Click Updates in the Apps section on the left pane of the app. Click the three vertical dots in the upper-right corner of the app, and then choose Check for App Updates from the menu.
Note: If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.
If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors. If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files.
Try an alternate Internet connection:. The most common error associated with this issue is error
0コメント